If a match is cancelled or abandoned on WE88, what happens to my bet?

If a match is cancelled or permanently abandoned before completion, WE88 handles each situation according to its policy. There are generally three scenarios: (1) Match cancelled before it starts — the full stake is refunded with no deductions. (2) Match started but abandoned well before the scheduled finish (e.g., a cricket match stopped due to rain or a football match suspended for safety reasons) — WE88 will void all bets on that match and return the original stakes. (3) Match rescheduled but not completed within 48 hours — bets are also voided in this case. However, if a cricket match result is determined via the Duckworth-Lewis method, that result stands as the official outcome. After any cancellation, your refund will appear in your wallet within 48 hours — if it doesn't, contact support with your transaction ID.

I've heard WE88 offers daily free spins or sign-in bonuses — how do I claim them?

Claiming daily sign-in bonuses and free spins on WE88 is straightforward. First, log in to the WE88 app or website. After logging in, tap the "Bonus Centre" or "Promotions" icon — this is where you'll find all offers available for the day. If a daily sign-in offer is running, a banner or pop-up will appear — simply tap the "Claim" button and the bonus will be credited to your account. Free spins are typically tied to specific slot games — the Bonus Centre will show you which game to use them on. If you log in every day, you can build a "Consecutive Login" streak bonus — logging in 7 days in a row may unlock a special reward. With push notifications enabled on the WE88 app, you'll get a daily morning reminder. If you miss a day, you can simply start fresh with the next day's offer — there's no penalty.

we88 | Privacy Policy — Your Data, Protected

Table of Contents

1. Introduction
2. Data Collection
3. Use of Information
4. Data Retention
5. Third Parties & Data Sharing
6. Cookies & Tracking
7. Your Rights
8. Security Measures
9. Protection of Minors
10. Policy Changes

Introduction

WE88 is an internationally licensed online betting and casino platform designed specifically for users in Bangladesh. This privacy policy explains how we collect, use, and protect your information.

By creating an account, or using the WE88 website or app, you are considered to have accepted this Privacy Policy. It is written in plain language — avoiding complex legal jargon so every member can easily understand it.

If this policy changes, WE88 will notify you in advance. You can check the "Last Updated" date at the top of the page to confirm you are reading the latest version.

If you have any questions, contact the WE88 Support team: support@we88-taka.com

What information we collect

WE88 collects two types of data — information you provide directly and data collected automatically while you use the platform.

What you provide directly:

Name, mobile number, and email address (collected at registration)
Date of birth (for age verification)
Payment details — bKash, Nagad or Rocket number
A copy of your national ID or passport for KYC verification (when required)
What you share when contacting support

Automatically Collected Information:

Device type, operating system, and browser information
IP address and approximate location
Which pages you visited on the platform and how long you spent on them
Betting history and transaction records
App Notification Settings

WE88 only requests information that is strictly necessary. Collecting excessive data goes against WE88's policy.

How Your Data Is Used

WE88 uses your information for the following purposes:

Data Type	Purpose of Use
Mobile Number / Email	Account verification, sending OTPs, and notifying you of important updates
Payment Information	Processing deposits and withdrawals, and preventing fraud
Betting History	Dispute resolution, bonus verification, and VIP tier assessment
Device & IP Information	Security monitoring and detection of multiple accounts
KYC Documents	Age and identity verification, and fulfilling legal obligations
Name & Date of Birth	Personalized experiences (e.g., birthday bonuses) and account security

WE88 analyses your data to improve the platform experience — such as identifying which games are most popular or when traffic is highest. This analysis is always done in aggregate and is never directed at any specific individual.

WE88 asks for your consent before sending any promotional messages. You can check whether you opted in to marketing communications during registration in your account settings — and opt out at any time.

How Long We Retain Your Data

WE88 retains different types of data for different periods:

Account Information: For the full duration your account is active, and for 5 years after closure — as required by legal obligations.
Transaction records: 7 years — in accordance with anti-money laundering laws and regulatory requirements.
KYC Documents: 5 years after account closure.
Support conversations: 3 years — retained for dispute resolution reference.
Cookies & Session Data: 30 days to 1 year, depending on the type.
Marketing Preferences: Indefinitely from the date of opt-out (to ensure you are not contacted again).

Once the retention period expires, WE88 securely deletes or anonymises your data. No information is held longer than necessary.

If you wish to close your account and have your data deleted beyond what is legally required, submit a written request to WE88 support — action will be taken within 30 days.

Third Parties & Data Sharing

WE88 never sells your data. However, limited information may be shared with trusted partners in specific circumstances:

Payment Processors: Minimum necessary information is shared to process transactions via bKash, Nagad, or Rocket. This data is used solely for payment processing.
Security services: We work with specialist security firms for fraud detection and anti-money laundering checks.
Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
Game Providers: Third-party game providers on the WE88 platform can access gameplay data — but not your personal identity information.

WE88 includes clear data protection obligations in all third-party agreements. No partner may share your information with any other party without WE88's explicit permission.

WE88 does not share personal information with advertising networks. If you see a WE88 ad on an external site, it is based on broad behavioral data — not your personal profile.

Cookies & Tracking

The WE88 website and app use cookies — small data files stored on your device that help improve your browsing experience.

WE88 uses the following types of cookies:

Essential Cookies: Maintaining login sessions and security verification are essential functions — the platform cannot operate without them.
Preference cookies: Remembers your language preference, odds format, and other settings.
Analytics cookies: Data on which pages are visited most and where issues occur helps us improve the platform.
Marketing Cookies: To show you relevant ads outside of WE88. These cookies can be disabled.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause issues with logging in or making payments on WE88.

When you use the WE88 app, a mobile device identifier is used — functioning similarly to browser cookies. You can manage this through the app's notification settings.

Your Rights

WE88 believes you have full rights over your own data. The following options are available to you at any time:

Right to access

You can request to see all the information WE88 holds about you. Contact Support and you will receive a full copy of your data within 30 days.

Right to rectification

If you provided incorrect information at registration or your details have changed, contact WE88 Support — it will be corrected.

Right to erasure

After account closure, you can request deletion of any data held beyond what is legally required.

Marketing Opt-Out

To stop receiving promotional emails or SMS, turn off notifications in your account settings or use the unsubscribe link in any email.

Data portability

You can request to download your betting history and transaction data in a standard format.

Right to Restrict Processing

If you wish to restrict how your data is used for specific purposes, contact support — WE88 will consider all reasonable requests.

To exercise any of these rights, email WE88 Support at: support@we88-taka.com — with the subject line "Data Request". WE88 will respond within 30 business days.

Security Measures

WE88 uses industry-leading security measures to protect your data:

TLS 1.3 / SSL: All website and app communications are encrypted.
AES-256 encryption: All stored data is protected with the highest-grade encryption.
Two-Factor Authentication (2FA): An additional layer of protection for account logins.
Firewall & DDoS protection: Preventing unauthorised access and attacks on the platform.
Security Audits: Audited by third-party security specialists at least twice a year.
Staff training: All WE88 staff are trained on data privacy and receive regular updates.
Data segregation: Different categories of data are stored on separate, secured servers.

In the event of a security breach, WE88 will notify affected users within 72 hours and take prompt remedial action.

You can also keep your own account secure — use a strong password, enable 2FA, and never share your login details with anyone.

Protection of Minors

WE88 strictly prohibits anyone under 18 from creating an account or placing bets. WE88 does not knowingly collect any information from minors.

If it is found that a minor has opened an account using false information:

Your account will be closed immediately.
All bets will be voided.
Deposited funds will be returned (excluding bonuses).
All collected data will be securely deleted.

If parents suspect their child is using WE88, they should immediately support@we88-taka.com— and WE88 will act promptly.

Policy changes

WE88 may update this privacy policy as needed. When changes are made:

You will be notified at least 7 days before any changes take effect, via your registered email or an in-app notification.
The "Last Updated" date at the top of this page will change.
If significant changes are made, you may be asked to review and re-consent upon your next login.

If you do not agree to the updated policy, please contact WE88 Support — we will close your account and delete any data beyond what is legally required to be retained.

For any questions regarding this Privacy Policy, please contact us: support@we88-taka.com

Why You Should Read WE88's Privacy Policy

Most people skip the privacy policy when signing up on an online platform — which is understandable, since these pages are usually long and written in dense legal English. WE88 wanted to change that. Everything on this page is written in plain, accessible language so any member can clearly understand how WE88 handles their data.

When you register with WE88, you'll need to provide your mobile number and payment details. It's natural to wonder whether this information is safe — and the answer is yes. WE88 uses bank-grade encryption, so your bKash or Nagad number is stored on WE88's servers in encrypted form and cannot be read directly by any WE88 employee.

WE88 keeps a record of your betting history — which may sound unsettling, but this data is used for protective purposes. If a dispute arises or a bonus claim is questioned, your betting history is used to verify the facts. It is also needed to determine your VIP tier. WE88 never shares or sells this information to third parties.

There are many misconceptions about cookies. WE88's cookies are primarily used to maintain your session and remember your preferences — things like your language selection or decimal odds setting are saved via cookies so they're remembered the next time you log in. If you want to disable marketing cookies, you can do so directly from your browser settings.

You have full control over your personal data at WE88. You can request a copy of all information we hold about you, correct any inaccuracies, or ask for your data to be deleted when you close your account. These are not just words on paper — WE88 genuinely honours them.

WE88 takes payment data security especially seriously. Your bKash or Nagad number is used solely to process transactions and goes no further than the payment gateway. When you make a withdrawal, WE88 verifies that the request is genuinely coming from you — this is in place to protect your funds.

WE88's Privacy Policy is updated from time to time. When new services are introduced or regulations change, the policy is revised accordingly. WE88 notifies members before any changes take effect — making sudden, unannounced updates is not how WE88 operates. The latest version is always available on this page.

WE88 Privacy Policy — How We Keep Your Information Safe

WE88's Core Data Protection Principles